Shipping and Returns

Ordering

I want to make your shopping experience as easy as possible. I offer several ways to place an order, and several payment options. Please choose the method that is easiest and most comfortable for you.

Order online:

Browse our online store, select your items, and check out when you’re ready. It’s that easy!

Order by phone:

Browse our online store, select and write down the items you’d like to purchase, (make sure to note color and size) and call me at 1-877-838-6151 Toll Free.

Feel free to call or email if you have any questions about any of the items in our store, or if you would like me to make suggestions or recommendations for you or for a gift. You can even send a photo of yourself or the person you are buying for, and I can help you select the perfect item.

Gift Orders

If the “Ship To” and “Bill To” information are different, I will assume that the order is a gift and I will not include prices on the invoice. All orders are wrapped in tissue paper and satin ribbon, with a hand written note saying it is from you. If you would like me to say something special, please write it in the comments box at check out.

Payment Options

I accept Visa, MasterCard, Discover American Express, Pay Pal, Payments by Amazon, Apple pay, G Pay. When ordering by phone, I accept Visa, MasterCard, Discover, American Express.

Shipping

Domestic Shipping

At Hats, Scarves and More, we charge actual shipping prices only, based on the estimated weight of your order. Orders received before 9:00 a.m. Pacific time ship the same day, other order ship next business day. 

We ship via USPS first class, priority or express. Post office boxes okay. If U.S. mail does not deliver to your physical address, please use a post office box or alternate address.

Free first class shipping on orders over $50. U.S.A Only.  

International Shipping

We are happy to ship orders internationally via USPS.

We offer First Class International, Priority Mail International, Express Mail International.  Express Mail International takes 3-5 business days. Priority Mail International takes 6-10 business days. First Class International is considerably less expensive but usually takes 2-3 weeks.

Rates for Priority and Express are based on a minimum charge of up to 1 pound, but do not increase much for boxes over a pound. First Class is based on ounces.
Shipping rates and options appear at checkout. 


Customs Charges: Customs charges and policies vary per country and are out of my control. It’s my understanding that declaring your order as a gift does not free it of customs charges in most countries. Please check with your local customs office to find out what your customs charges will be.

Return Policy

I hope you are delighted with your order. If any item does not meet your expectations, I will give you a full, no hassle refund or exchange. It’s really pretty simple:

Please ship your return with in 30 days of receiving your order. Scarves, turbans etc may be returned in a padded envelope or a box. Please return hats in a box so that they do not get crushed or bent in the mail. Use whatever shipping method is easiest for you. (US Mail, UPS, etc) It is not necessary to use Priority Mail, however if you use Click and Ship and print your label online, your package can be tracked and there is no additional charge for delivery confirmation. You can include your package with your outgoing mail and save a trip to the post office.

All merchandise must be completely new and unworn, with all tags intact. All items must be free of loose hairs, make up, perfume and other odors.

If a return is made due to an error on my part, we will send you the correct item along with prepaid postage to return the incorrect item. A a detailed Return Policy will also be included in your order.

Exchanges

If you want your new item quicker, place a new order and we’ll refund the original item upon it’s return. Or send back the item you’d like to return, include a note of what you’d like in exchange. If the item you’d like is more expensive, I’ll phone you for payment information. Free first class shipping on exchanges.

Refunds

A credit, less shipping charges, will be issued to your card within 5 days.