How we are handling health and safety concerns in light of the COVID-19 virus.
Here at Hats, Scarves & More we sheltered in place for 6 weeks. Kim and Mindy came back to work part time on April 27th.
We still practice social distancing here at work and in our private lives. Luckily I have a large enough facility that the three of us work in separate rooms.
We work as a team and we are getting orders out every business day. We are caught up, and orders received before 9:00 am Pacific time ship same day.
Please note that USPS Priority Mail is running about a day behind in some areas, as of this writing. With a nationwide increase in online ordering, please be patient and understand that everyone is doing the best they can.
First class mail is running smoothly with a 3 to 5 day delivery time.
We continue our improved return policy. I don't offer free shipping on returns. However, I want to make returns as easy as possible for you and I want you to stay safe.
If you would like us to send you a postage paid return label via email that you can print and tape to your package, please reply to your email order or delivery confirmation and request a return label. if you no longer have those emails, email me at firstname.lastname@example.org and request a return label.
We will deduct the shipping cost from your refund. You can then leave your package with your outgoing mail and that will save you a trip to the post office and standing in line.
For 1 or 2 small items I will deduct $3 from your refund. That is a much better rate than you would get at the post office.
Of course, you do not need to use this service. You are still welcome to return your packages however is easiest for you.
Both Kim and I have had cancer and chemotherapy, so we know first-hand that people in chemotherapy have compromised immune systems so we have always practiced the highest standards of health and safety. In light of COVID-19, Kim and Mindy wash their hands first thing when they come to work and frequently throughout the day. we have stopped hugging, keep a 6 foot distance when possible and I wipe down all doorknobs and light switches with Clorox wipes at the beginning and end of each day.
My heart goes out to you at this time. I can only imagine how challenging it is for you to be in treatment for cancer, possibly facing surgery or have immune disorders on top of this pandemic. One crisis at a time, please.
Hats, Scarves and More is here for you. I will be getting your orders out, every business day, as we have always done. I am well stocked on most of my headwear, and have more on the way.
As for the safety of your packages, the data changes frequently on how long the virus can live on surfaces, such as incoming boxes and bubble mailing bags.
If you have any concerns about receiving packages, please ask your doctor and follow his or her advice.
As many areas of the country begin to open up again, I hope you will follow your doctor's advice on how best to stay safe.
We are living in an amazing paradox right now, where we have to keep a physical distance and see everyone as a possible carrier, yet we are all in this together and we must rely on each other to make it through. And we will. Human beings are resilient. We are truly our brothers and sisters keepers.
I'd like to share two resources to help you when you are feeling anxious.
EFT or Tapping is a tool I use regularly. For more information go to the tappingsolution.com (The Tapping Solution)
I have just discovered an app called Insight Timer. It is full of free meditation music. I listen to them while falling asleep at night. If you are feeling anxious, pop in your ear buds and listen to soothing music or rain or bird song, take some deep breaths and try to bring your focus to the present moment.